Last updated: July 20, 2026
This Refund Policy applies to all digital products sold on stantaylor.site (the “Store”), operated by Stan Taylor. Because our products are delivered digitally and are accessible immediately after purchase, refunds are handled differently than for physical goods. Please read this policy carefully before ordering.
1. Digital Products & Instant Delivery
Every product in the Store — ebooks, audiobooks, and PDF journals — is a digital download. There is no physical shipment. Once your payment is processed, your download access is delivered to the email address you entered at checkout, typically within minutes.
Because you receive the complete product immediately, we cannot accept “change of mind” returns the way a physical store can. Instead, we back every purchase with the conditional guarantee described below.
2. The 90-Day “Do The Work” Guarantee
We stand behind our material — but only for customers who actually use it. If you apply what you learn for a full 90 days from the date of purchase and see no benefit, you may request a full refund under this guarantee.
To qualify, your refund request must include all three of the following items as proof of genuine effort:
- Completed journal entries: photos or scans showing at least 21 consecutive days of entries in the accompanying journal or your own written exercises.
- A written summary: a summary of the core concepts of the product, in your own words, of at least 100 words.
- A results-gap analysis: a short written explanation of what outcome you expected, what you actually experienced, and where you believe the material fell short.
Requests that do not include all three items will not be eligible under this guarantee. This requirement exists because the material only works when it is applied; the guarantee protects committed readers, not passive ones.
3. How to Request a Refund
- Email support@stantaylor.site from the same email address used at checkout.
- Put your order number in the subject line.
- Attach the three proof items listed in Section 2.
- Requests must be received within 90 days of the purchase date. Requests received after this window cannot be accepted.
4. Processing Time
We review refund requests within 5 business days of receiving a complete submission. If your request is approved, the refund is issued to your original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days after approval. We will confirm both the decision and the refund issuance by email.
5. Revocation of Access
An approved refund permanently ends your license to the product. When a refund is issued:
- All download links and account access associated with the order are permanently revoked.
- You must delete any copies of the files (ebook, audiobook, or PDF) from your devices.
- Continued use, storage, or distribution of the refunded material is unauthorized and constitutes copyright infringement.
6. EU & UK Customers — 14-Day Right of Withdrawal
If you are a consumer in the European Union or the United Kingdom, you normally have a statutory 14-day right to cancel a purchase. For digital content, this right works as follows:
- By completing checkout, you expressly request immediate delivery of the digital content and acknowledge that you thereby lose your 14-day right of withdrawal once delivery (download access) begins, in accordance with EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013.
- If you have not yet accessed or downloaded the content, you may still cancel within 14 days of purchase for a full refund by emailing support@stantaylor.site with your order number.
- Regardless of the above, EU and UK customers remain fully eligible for the 90-Day “Do The Work” Guarantee described in Section 2.
Nothing in this policy limits any statutory rights that cannot be waived under the laws of your country of residence, including remedies for digital content that is faulty or not as described.
7. Defective or Inaccessible Files
If a file is corrupted, incomplete, or you cannot access your download, contact support@stantaylor.site with your order number. We will re-send working files or restore access at no charge. Technical delivery problems are always fixed free of charge and are not subject to the proof requirements in Section 2.
8. Chargebacks
Please contact us before opening a dispute with your bank or payment provider. Filing a chargeback without first using the refund process above immediately and permanently terminates your license to all purchased products, and we reserve the right to contest the dispute with delivery records. Legitimate refund requests are always honored through the process in Section 3 — it is faster than a dispute.
9. Contact
Stan Taylor
[ADD YOUR BUSINESS ADDRESS]
Email: support@stantaylor.site
We respond to all refund inquiries within 24 hours on business days.